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Do you have a question?
We answer it!

Your question concerns :

Restopolitan Operating Mode

What does exacly mean a meal offered ?

  • In most cases, the free meal is one starter + one main course or one main course + one dessert chosen from the menu. If you are two guests, the least expensive starter and main course (or main course and dessert) will be deducted from the bill.
  • In case the restaurant offers you a specific menu, the guest coming with the card owner will have to order at least the same menu, or a menu with a higher price.

How to use my offer ?

It’s very simple !

  • 1. I log in to my account at Restopolitan.com (or I create my account if I have been given a card)
  • 2. I register my card on the Register an offer section, by typing in the numbers written on the back of my Restopolitan card
  • 3. Once my account is created and the card registered, I can book my table on the Restopolitan.com website
  • 4. The day of the booking, all you have to do is show your card at the restaurant, and benefit from a free meal, directly deducted from the bill.

How to know the detail of my meal offered ?

Each restaurant has its own space on Restopolitan.com, where are presented the description of the restaurant, some pictures, an extract from the Menu, additional services from the restaurant, its localization, and the specific conditions of the offer.

We are 4, can we beneffit to several meals offered ?

No, only one meal per booking is offered. And one card is accepted by table/booking.

I have a card or an invitation

How to know the validity perdiod of my offer ?

Concerning a 1 year offer:
The period of validity of your card starts at your first confirmed booking.

Concerning a 1 meal offer:
Your code is anly available once and is concidered as used after the booking confirmation.

Subscription:
The subscription begins on the date you sign up. No commitment, you can cancel online anytime, 24 hours a day.

I received a card or an invitation, how do I use it ?

It’s very simple !

  • 1. I log in to my account at Restopolitan.com (or I create my account if I have been given a card)
  • 2. I register my card on the Register an offer section, by typing in the numbers written on the back of my Restopolitan card
  • 3. Once my account is created and the card registered, I can book my table on the Restopolitan.com website
  • 4. The day of the booking, all you have to do is show your card at the restaurant, and benefit from a free meal, directly deducted from the bill.

I did not yet received my card, can I already book a restaurant ?

Yes. Your card's code will be send to your email address in order to benefit the advantages of the card.

WHAT ARE THE TERMS OF USE?

Conditions are the same as for every users:

  • Minimum 2 persons must order the Restaurant Offer
  • 2 persons minimum for one booking
  • The drinks are not included from the free meal
  • A delay of one month before booking in a same restaurant

I can not register my offer.

Verify the following points:

  • Do not confuse the number 1, the letter I and the letter L
  • Do not confuse the number zero, the letter O and the letter Q
  • Do not use space

If you have a subscription, you don't have to register a code.

My account

I can not login to my account

Verify if you used the right email and password If you do not remeber your password, click here to create a new one

How can I modify my password and/or my email adress ?

Login to your account and go to the selection "My account" - "My information"
Then you can modify your email adress and/or your password

I would like modify my personnal information

Login to your account and go to the selection "My account" - "My information"
You should keep in mind that the offer is a nominative offer so you can not modify the name and the last name on your account

my reservation

What are the conditions to bennefit the offer ?

  • Reservation compulsary via Restopolitan
  • Minimum 2 persons must order the Restaurant Offer
  • 2 persons minimum for one booking
  • The drinks are not included from the free meal
  • A delay of one month before booking in a same restaurant
  • Only one offer accepted per table and per booking

How to book a table ?

  • Step 1: Choose a Restaurant by clicking here and indicate your booking details
  • Step 2: Your code and your coordinate (Name, adress, email...) will be asking
  • Step 3: You will receive a mail and a sms confirmation soon after we contacted the restaurant

I did not received any answers concerning my booking request

You will received a booking confirmation maximum 24 hours after your request.
If you don't receive any confirmation, it means that we did not contact succesfully the restaurant.
For all urgency confirmation, you can call us to this number: 01 84 240 240 (7/7, from 10 am to 10 pm).

I would like to modify or cancel my booking

To cancel a restaurant booking, go to your account, in "my booking" selection and click on "cancel".
To modify a booking, call us at +33 1 84 240 240 (7/7, from 10 am to 10 pm) with the restaurant name and your booking reference.

I have a monthly subscription

How does Restopolitan subscription work?

Restopolitan membership is a month-to-month subscription that begins on the date you sign up. No commitment : you can cancel online or on our app anytime.

Can I cancel Restopolitan anytime?

Yes, you can cancel your subscription any time. Log in to your account page. Click My Offer in the menu and click Cancel my subscription.

Can I purchase a subscription as a gift ?

You can give a gift of Restopolitan to your family and friends. For more information, click here.

Trying to pay for an existing subscription?

If your payement failed during your existing subscription, you can update your payment information on your account page.

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